{"id":12335,"date":"2026-04-07T12:39:54","date_gmt":"2026-04-07T10:39:54","guid":{"rendered":"https:\/\/flyspa.ch\/faq\/"},"modified":"2026-04-07T16:13:31","modified_gmt":"2026-04-07T14:13:31","slug":"faq","status":"publish","type":"page","link":"https:\/\/flyspa.ch\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row bg_type=&#8221;gradient&#8221; bg_gradient_color_1=&#8221;#f0f0f3&#8243; bg_gradient_color_2=&#8221;#ffffff&#8221; bg_gradient_direction=&#8221;180&#8243; padding_top_multiplier=&#8221;6x&#8221; padding_bottom_multiplier=&#8221;3x&#8221;][vc_column]<style type=\"text\/css\">.grve-title-gradient.grve-title-69dcbfa8f398f > span,.grve-title-gradient.grve-title-69dcbfa8f398f .grve-clipping-content > span {color: #393d44;background-image: -moz-linear-gradient(-45deg, #393d44 0%, #b0b1b4 100%);background-image: -webkit-linear-gradient(-45deg, #393d44 0%, #b0b1b4 100%);background-image: linear-gradient(135deg, #393d44 0%, #b0b1b4 100%);}<\/style><h1 class=\"grve-element grve-title grve-align-left grve-h3 grve-title-gradient grve-title-69dcbfa8f398f\" style=\"margin-bottom: 0px;\"><span>FAQ<\/span><\/h1><div class=\"grve-empty-space grve-height-1x\" style=\"\"><\/div>[vc_column_text css=&#8221;&#8221;]Welcome to the Frequently Asked Questions for <a href=\"https:\/\/flyspa.ch\/en\/\"><em>flyspa<\/em><\/a>! We have gathered all useful information here to help you understand how our tailor-made wellness services work, from booking to the arrival of your <a href=\"https:\/\/flyspa.ch\/en\/our-flypros\/\"><em>flypro<\/em><\/a>.[\/vc_column_text]<div class=\"grve-empty-space grve-height-2x\" style=\"\"><\/div>[vc_tta_accordion c_position=&#8221;left&#8221; active_section=&#8221;100&#8243; css=&#8221;.vc_custom_1700498625983{background-color: #ffffff !important;}&#8221;][vc_tta_section title=&#8221;How does flyspa work?&#8221; tab_id=&#8221;1523093526876-ce9275d6-e263&#8243;][vc_column_text css=&#8221;&#8221;]<em>flyspa<\/em> allows you to book a professional massage in just a few clicks, wherever you are.<\/p>\n<p>Choose your massage type, indicate your location and desired time. A qualified therapist will travel directly to your home, hotel, or office with all the necessary equipment.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Where are massages available?&#8221; tab_id=&#8221;1523093526944-a263b6c4-38f4&#8243;][vc_column_text css=&#8221;&#8221;]<em>flyspa<\/em> operates directly at your chosen location throughout the Lake Geneva region, from Geneva to Montreux:<\/p>\n<ul>\n<li>at home<\/li>\n<li>at hotels<\/li>\n<li>at the office<\/li>\n<li>at private or professional events<\/li>\n<\/ul>\n<p>We have about ten partnerships with hotels along the Lake Geneva region, where you can book a <em>flyspa<\/em> massage via our platforms, without staying there.<\/p>\n<p>Availability depends on your location and the therapists present in your area.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What types of massages do you offer?&#8221; tab_id=&#8221;1523093527026-dd31e9b3-45cf&#8221;][vc_column_text css=&#8221;&#8221;]<em>flyspa<\/em> offers various types of massages, including:<\/p>\n<ul>\n<li>relaxing massage<\/li>\n<li>deep tissue massage<\/li>\n<li>sports massage<\/li>\n<li>anti-stress massage<\/li>\n<li>prenatal massage<\/li>\n<li>Thai massage<\/li>\n<li>reboutology<\/li>\n<li>therapeutic massage<\/li>\n<li>specialized chair massage (for corporate clients)<\/li>\n<li>duo massage<\/li>\n<\/ul>\n<p>The exact list may vary depending on available therapists.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Who are flyspa therapists, known as flypros?&#8221; tab_id=&#8221;1523093527103-4b88aa03-66ee&#8221;][vc_column_text css=&#8221;&#8221;]All therapists are <strong>professional and experienced<\/strong>, carefully selected and <strong>employed by <em>flyspa<\/em><\/strong>.<\/p>\n<p>They hold advanced qualifications (minimum 150 hours of training in anatomy, physiology, and pathology, then a minimum of 150 hours of training per massage technique, and at least 3 years of experience). A majority are ASCA and\/or RME accredited.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I be reimbursed by my supplementary insurance?&#8221; tab_id=&#8221;1523093527198-a342b5ad-fbba&#8221;][vc_column_text css=&#8221;&#8221;]Most of our therapists have ASCA and\/or RME accreditation. If applicable, this mention appears next to their first names on our platforms.<\/p>\n<p>This normally makes you eligible for reimbursement by your supplementary insurance; however, it is recommended to confirm directly with your insurance provider to avoid any unpleasant surprises. Indeed, some insurance companies only recognize ASCA or only RME, and sometimes even only certain therapists of their choice with ASCA or RME accreditation.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What should I prepare before the massage?&#8221; tab_id=&#8221;1523093527296-608b521a-48c5&#8243;][vc_column_text css=&#8221;&#8221;]Nothing in particular. The therapist brings <strong>the massage table, oils, and all necessary equipment<\/strong>.<\/p>\n<p>You simply need:<\/p>\n<ul>\n<li>an area of approximately 2 m\u00b2<\/li>\n<li>a calm and comfortable environment<\/li>\n<li>two towels<\/li>\n<\/ul>\n<p>We recommend showering before a massage, ventilating the room where the massage will take place, and notifying us before the treatment if you feel unwell.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How long does a session last?&#8221; tab_id=&#8221;1523093527381-5007d513-2cc7&#8243;][vc_column_text css=&#8221;&#8221;]The duration depends on the chosen massage.<\/p>\n<p>The most common formats are:<\/p>\n<ul>\n<li>60 minutes<\/li>\n<li>90 minutes (popular)<\/li>\n<li>120 minutes<\/li>\n<\/ul>\n<p>For corporate turbo-massages, on a specialized chair, a treatment lasts 15-20 minutes (clothed, without oil).[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How much does a flyspa massage cost?&#8221; tab_id=&#8221;1523093527468-f4dea1ab-ce75&#8243;][vc_column_text css=&#8221;&#8221;]The rates for home treatments are as follows, regardless of the type of treatment chosen (there are no hidden fees):<\/p>\n<ul>\n<li>1 hour = CHF 140 (incl. VAT)<\/li>\n<li>1 hour 30 minutes = CHF 190 (incl. VAT)<\/li>\n<li>2 hours = CHF 240 (incl. VAT)<\/li>\n<\/ul>\n<p>Rates in our partner hotels vary depending on the chosen establishment and can be found on our platforms.<\/p>\n<p>To find out our rates for corporate turbo-massages, please contact us at <a href=\"tel:+41225483337\">022 548 33 37<\/a>, or by email at <a title=\"mailto:info@flyspa.ch\" href=\"mailto:info@flyspa.ch\">info@flyspa.ch<\/a>.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;I work in a hotel, how can I collaborate with flyspa?&#8221; tab_id=&#8221;1523093527574-37976381-14d2&#8243;][vc_column_text css=&#8221;&#8221;]We offer simple and flexible solutions for collaborating with hotels based on their challenges, and we provide preferential rates allowing hotels to earn commissions on each treatment. For more information, please contact us at <a title=\"tel:+41225483337\" href=\"tel:+41225483337\">022 548 33 37<\/a>, or by email at <a title=\"mailto:info@flyspa.ch\" href=\"mailto:info@flyspa.ch\">info@flyspa.ch<\/a>.<\/p>\n<p><strong>A platform developed by <em>flyspa<\/em> is made available to reception for complete independent direct booking.<\/strong>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How far in advance should I book?&#8221; tab_id=&#8221;1523093527672-958ed1b7-e35f&#8221;][vc_column_text css=&#8221;&#8221;]<em>flyspa<\/em> allows bookings <strong>in advance or last minute<\/strong>.<\/p>\n<p>In some areas, a therapist may be available <strong>in less than an hour<\/strong>.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I modify or cancel my booking?&#8221; tab_id=&#8221;1523093527768-11444a77-ba5c&#8221;][vc_column_text css=&#8221;&#8221;]Yes. Modifications and cancellations are possible according to the conditions indicated at the time of booking.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Are massages suitable for businesses?&#8221; tab_id=&#8221;1523093527861-498c6d16-b972&#8243;][vc_column_text css=&#8221;&#8221;]Yes. <strong><em>flyspa<\/em><\/strong> also offers <strong>services for businesses<\/strong>, primarily turbo-massages, clothed, on a specialized chair, and lasting 15-20 minutes.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is flyspa available for non-partner hotels and tourists?&#8221; tab_id=&#8221;1523093527961-c9fb0263-84a9&#8243;][vc_column_text css=&#8221;&#8221;]Absolutely. <em>flyspa<\/em> is particularly popular in hotels and residences for offering <strong>a premium wellness experience directly in the room.<\/strong>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How to pay?&#8221; tab_id=&#8221;1523093528059-fde943a8-7255&#8243;][vc_column_text css=&#8221;&#8221;]For individuals, payment is made directly via the platform during booking, in a <strong>simple and secure<\/strong> manner. We offer a wide range of payment methods such as <strong>TWINT, Visa, Mastercard, American Express, PostFinance Cards, PostFinance Pay, and Debit Cards<\/strong>.<\/p>\n<p>For our partner hotels, bookings are made without payment and autonomously. An invoice is sent at the end of the month with the cumulative orders for the month, minus the commissions earned by the hotel.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion]<div class=\"grve-empty-space grve-height-2x\" style=\"\"><\/div>[vc_column_text css=&#8221;&#8221;]<em>Updated on <strong>April 7, 2026<\/strong><\/em>[\/vc_column_text]<div class=\"grve-empty-space grve-height-2x\" style=\"\"><\/div><div class=\"grve-element grve-align-left\"><a href=\"https:\/\/flyspa.ch\/pdf\/faq-flyspa-en.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"grve-btn grve-btn-small grve-extra-round grve-bg-primary-5 grve-bg-hover-primary-6\"><span>Download as PDF<\/span><\/a><\/div><div class=\"grve-empty-space grve-height-2x\" style=\"\"><\/div><style type=\"text\/css\">.grve-title-gradient.grve-title-69dcbfa8f3a7d > span,.grve-title-gradient.grve-title-69dcbfa8f3a7d .grve-clipping-content > span {color: #b3b3c5;background-image: -moz-linear-gradient(-45deg, #b3b3c5 0%, #e1e1e8 100%);background-image: -webkit-linear-gradient(-45deg, #b3b3c5 0%, #e1e1e8 100%);background-image: linear-gradient(135deg, #b3b3c5 0%, #e1e1e8 100%);}<\/style><h3 class=\"grve-element grve-title grve-align-left grve-h5 grve-title-gradient grve-title-69dcbfa8f3a7d\" style=\"margin-bottom: 0px;\"><span><a href=\"https:\/\/flyspa.ch\/en\/\">Back to the <em>flyspa<\/em> homepage<\/a><\/span><\/h3>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row bg_type=&#8221;gradient&#8221; bg_gradient_color_1=&#8221;#f0f0f3&#8243; bg_gradient_color_2=&#8221;#ffffff&#8221; bg_gradient_direction=&#8221;180&#8243; padding_top_multiplier=&#8221;6x&#8221; padding_bottom_multiplier=&#8221;3x&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]Welcome to the Frequently Asked Questions for flyspa! We have gathered all useful information here to help you understand how our tailor-made wellness services work, from booking to the arrival of your flypro.[\/vc_column_text][vc_tta_accordion c_position=&#8221;left&#8221; active_section=&#8221;100&#8243; css=&#8221;.vc_custom_1700498625983{background-color: #ffffff !important;}&#8221;][vc_tta_section title=&#8221;How does flyspa work?&#8221; tab_id=&#8221;1523093526876-ce9275d6-e263&#8243;][vc_column_text css=&#8221;&#8221;]flyspa allows you to book [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":10510,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12335","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>flyspa FAQ - Your questions about our at-home massages &amp; treatments<\/title>\n<meta name=\"description\" content=\"Check out our FAQ to learn everything about flyspa, our at-home and corporate massages, the booking process, and our therapists\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/flyspa.ch\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"flyspa FAQ - 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