{"id":11052,"date":"2020-07-07T11:20:14","date_gmt":"2020-07-07T09:20:14","guid":{"rendered":"https:\/\/flyspa.ch\/privacy-policy\/"},"modified":"2025-10-21T16:29:38","modified_gmt":"2025-10-21T14:29:38","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/flyspa.ch\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row bg_type=&#8221;gradient&#8221; bg_gradient_color_1=&#8221;#f0f0f3&#8243; bg_gradient_color_2=&#8221;#ffffff&#8221; bg_gradient_direction=&#8221;180&#8243; padding_top_multiplier=&#8221;6x&#8221; padding_bottom_multiplier=&#8221;3x&#8221;][vc_column]<style type=\"text\/css\">.grve-title-gradient.grve-title-69dcbe5c63405 > span,.grve-title-gradient.grve-title-69dcbe5c63405 .grve-clipping-content > span {color: #393d44;background-image: -moz-linear-gradient(-45deg, #393d44 0%, #b0b1b4 100%);background-image: -webkit-linear-gradient(-45deg, #393d44 0%, #b0b1b4 100%);background-image: linear-gradient(135deg, #393d44 0%, #b0b1b4 100%);}<\/style><h1 class=\"grve-element grve-title grve-align-left grve-h3 grve-title-gradient grve-title-69dcbe5c63405\" style=\"margin-bottom: 0px;\"><span>FlySpa S\u00e0rl Privacy Policy<\/span><\/h1><div class=\"grve-empty-space grve-height-1x\" style=\"\"><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h6><strong><span style=\"color: #393d44;\">Operator<\/span><\/strong><\/h6>\n<h6>FlySpa S\u00e0rl<br \/>\nRue de Gen\u00e8ve 101<br \/>\n1226 Geneva<br \/>\nSwitzerland<\/h6>\n<h6><strong><span style=\"color: #393d44;\">Contact &amp; Questions Regarding this Data Protection<\/span><\/strong><\/h6>\n<h6>For any questions regarding this data protection policy, you can contact us by email at <a href=\"mailto:info@flyspa.ch\">info@flyspa.ch<\/a> or by phone at <a href=\"tel:+41225483337\">+41 (0)22 548 33 37<\/a>.<\/h6>\n<h6><strong><span style=\"color: #393d44;\">Access &amp; Right to Deletion of your Data<\/span><\/strong><\/h6>\n<h6>In accordance with the obligations under the General Data Protection Regulation (GDPR), you can at any time request access and exercise your right to erasure of any data we may have collected, which will be deleted within the legal period of 30 days. For this purpose, you can contact our Data Protection Officer (DPO) by email at <a href=\"mailto:info@flyspa.ch\">info@flyspa.ch <\/a><span style=\"font-family: inherit; font-size: 1em; font-style: inherit; font-variant-ligatures: inherit; font-variant-caps: inherit; font-weight: inherit;\">or by phone at <\/span><a style=\"font-family: inherit; font-size: 1em; font-style: inherit; font-variant-ligatures: inherit; font-variant-caps: inherit; font-weight: inherit;\" href=\"tel:+41225483337\">+41 (0)22 548 33 37 <\/a><span style=\"font-family: inherit; font-size: 1em; font-style: inherit; font-variant-ligatures: inherit; font-variant-caps: inherit; font-weight: inherit;\">.<\/span><\/h6>\n<h6><strong><span style=\"color: #393d44;\">Data Protection<\/span><\/strong><\/h6>\n<h6>This data protection statement concerns only the use of data collected by FlySpa S\u00e0rl during visits to its websites or its mobile application (<a href=\"https:\/\/flyspa.ch\/en\/\" target=\"_blank\" rel=\"noopener\">flyspa.ch<\/a>, <a href=\"https:\/\/booking.flyspa.ch\" target=\"_blank\" rel=\"noopener\">booking.flyspa.ch<\/a>, <a href=\"https:\/\/flyspa.ch\/app-apple-store\/\" target=\"_blank\" rel=\"noopener\">the <em>flyspa<\/em> iOS app<\/a> and <a href=\"https:\/\/flyspa.ch\/app-google-play\/\" target=\"_blank\" rel=\"noopener\">the <em>flyspa<\/em> Android app<\/a>). We are fully committed to protecting your privacy and respecting your choices. Thus, FlySpa S\u00e0rl makes every effort to comply with the obligations under the General Data Protection Regulation (GDPR).<\/h6>\n<p>When a user visits one of FlySpa S\u00e0rl&#8217;s websites or its mobile application, data from their computer&#8217;s log files (e.g., IP address, date and time of access, name of the file accessed, history of clicked links) are automatically collected and analyzed for statistical purposes. External website and mobile application analytics services also study user behavior.<\/p>\n<p>Depending on the application used, cookies may be stored on the user&#8217;s computer: they will be reused when the user visits the website again, to facilitate access or enable the use of certain application functions. If the user does not wish for such data to be stored, they can block access by configuring their browser accordingly or simply delete the stored cookie. When it is necessary to enter personal data to take advantage of an offer on a FlySpa S\u00e0rl website, the user is informed of additional terms of use before submitting personal data.<\/p>\n<p>FlySpa S\u00e0rl cannot guarantee that the websites and mobile application it operates will be accessible at all times and disclaims all responsibility for errors during data exchange.<\/p>\n<p>The most modern technological means are implemented to protect data against unauthorized access or processing. Sensitive or personal data is transmitted in encrypted form. However, FlySpa S\u00e0rl disclaims all responsibility for the security of data transmitted over the Internet.<\/p>\n<p>Under no circumstances will data collected on the <a href=\"https:\/\/flyspa.ch\/en\/\">flyspa.ch<\/a> and <a href=\"https:\/\/booking.flyspa.ch\" target=\"_blank\" rel=\"noopener\">booking.flyspa.ch<\/a> websites or the mobile app be transferred or sold to third parties. No email address will be transmitted to third parties, including our partners, except with the written consent of the interested parties. Following your newsletter subscription, your email address may be used by FlySpa S\u00e0rl for advertising purposes until you unsubscribe. Users who no longer wish to receive the newsletter can click on the &#8220;Unsubscribe&#8221; link, present in all sent emails.<\/p>\n<h6><span style=\"color: #393d44;\"><strong>Data &amp; Geolocation<\/strong><\/span><\/h6>\n<p>The FlySpa S\u00e0rl employee, &#8220;<em>flypro&#8221;<\/em> (care provider), is geolocated only during their working hours, i.e., from their first availability of the day on the platform until their last availability of the day. Outside of this provision, a <em>flypro<\/em> is not geolocated when unavailable.<\/p>\n<p>You will find on <a href=\"https:\/\/flyspa.ch\/en\/user-data-deletion\/\">this page<\/a> (&#8220;4. Types of Data Collected&#8221;: Location Data &#8211; <em>flyspa<\/em> app (for clients) &amp; Location Data &#8211; <em>flypro<\/em> app (for agents)), our geolocation data management policy:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><a href=\"https:\/\/flyspa.ch\/en\/user-data-deletion\/\">flyspa.ch\/user-data-deletion<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h6><strong><span style=\"color: #393d44;\">Cookies<\/span><\/strong><\/h6>\n<h6>FlySpa S\u00e0rl uses third-party cookies to improve your browsing experience and to track website traffic, among other things, via <a href=\"https:\/\/analytics.google.com\">Google Analytics<\/a> services.<\/h6>\n<p>You have the option to disable cookies by going to your browser&#8217;s options. Click on the link corresponding to your browser to find out how:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><a href=\"https:\/\/support.google.com\/chrome\/answer\/95647?hl=fr\">Google Chrome<\/a><\/li>\n<li><a href=\"https:\/\/support.mozilla.org\/fr\/kb\/activer-desactiver-cookies\">Mozilla Firefox<\/a><\/li>\n<li><a href=\"https:\/\/support.apple.com\/kb\/PH17191?viewlocale=fr_FR&amp;locale=en_US\">Safari<\/a><\/li>\n<li><a href=\"https:\/\/help.opera.com\/en\/latest\/web-preferences\/#cookies\">Opera<\/a><\/li>\n<li><a href=\"http:\/\/windows.microsoft.com\/fr-fr\/internet-explorer\/delete-manage-cookies#ie=ie-11\">Internet Edge<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text]<div class=\"grve-empty-space grve-height-1x\" style=\"\"><\/div>[vc_column_text css=&#8221;&#8221;]<em>Updated on <strong>August 25, 2025<\/strong><\/em>[\/vc_column_text]<div class=\"grve-empty-space grve-height-1x\" style=\"\"><\/div><div class=\"grve-element grve-align-left\"><a href=\"https:\/\/flyspa.ch\/pdf\/flyspa-privacy-policy.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"grve-btn grve-btn-small grve-extra-round grve-bg-primary-5 grve-bg-hover-primary-6\"><span>Download as PDF<\/span><\/a><\/div><div class=\"grve-empty-space grve-height-2x\" style=\"\"><\/div><style type=\"text\/css\">.grve-title-gradient.grve-title-69dcbe5c634b9 > span,.grve-title-gradient.grve-title-69dcbe5c634b9 .grve-clipping-content > span {color: #b3b3c5;background-image: -moz-linear-gradient(-45deg, #b3b3c5 0%, #e1e1e8 100%);background-image: -webkit-linear-gradient(-45deg, #b3b3c5 0%, #e1e1e8 100%);background-image: linear-gradient(135deg, #b3b3c5 0%, #e1e1e8 100%);}<\/style><h3 class=\"grve-element grve-title grve-align-left grve-h5 grve-title-gradient grve-title-69dcbe5c634b9\" style=\"margin-bottom: 0px;\"><span><a href=\"https:\/\/flyspa.ch\/en\/\">Back to <em>flyspa<\/em> homepage<\/a><\/span><\/h3>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row bg_type=&#8221;gradient&#8221; bg_gradient_color_1=&#8221;#f0f0f3&#8243; bg_gradient_color_2=&#8221;#ffffff&#8221; bg_gradient_direction=&#8221;180&#8243; padding_top_multiplier=&#8221;6x&#8221; padding_bottom_multiplier=&#8221;3x&#8221;][vc_column][vc_column_text css=&#8221;&#8221;] Operator FlySpa S\u00e0rl Rue de Gen\u00e8ve 101 1226 Geneva Switzerland Contact &amp; Questions Regarding this Data Protection For any questions regarding this data protection policy, you can contact us by email at info@flyspa.ch or by phone at +41 (0)22 548 33 37. Access &amp; Right to Deletion [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":10510,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11052","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>flyspa - Privacy Policy &amp; Data Protection<\/title>\n<meta name=\"description\" content=\"FlySpa S\u00e0rl Privacy Policy, regarding the use of data collected during visits to our website\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/flyspa.ch\/en\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"flyspa - 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